FAQ

Shipping

Where do you ship? We ship within the United States only, including residential addresses and P.O. boxes.

How much is shipping? Standard shipping is free on every order, with no minimum.

How long will my order take? Orders are processed in 2–5 business days (Monday–Friday; orders placed after 5 PM CT go out the next business day). Transit is typically 5–10 days, so total delivery is estimated at 7–15 business days. These are estimates, not guarantees.

Will I get tracking? Yes, we email tracking once your order ships. If you have nothing after seven business days, contact us.

Can I change my order? Contact us within 12 hours of ordering and we will do our best to help.

Returns & Exchanges

What is your return policy? You can return items within 30 days of receiving them. Items must be unworn, with tags and original packaging, and you will need proof of purchase.

How do I start a return? Email hautelooksclothing@gmail.com before sending anything back.

Who pays return shipping? The customer, unless the item arrived damaged, defective, or incorrect.

Can I exchange an item? Yes. Exchanges are handled by placing a new order.

When will I get my refund? We decide on refunds within 1–2 business days of receiving your return, and refund to your original payment method.

Sizing

How do I choose a shoe size? Measure your foot from heel to longest toe and compare it with the size guide on the product page. Some styles are not offered in whole sizes 7 or 8; choose the nearest listed size, 7.5 or 8.5.

Contact

Email hautelooksclothing@gmail.com or call +1 830-928-7595, Monday–Friday, 8 AM–4 PM CT. We reply within 1–2 business days.