Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship your order.

📦 Order Processing Times

Because we work with trusted fulfillment partners, orders are processed before shipping.

  • Processing Time: 2–5 business days (Monday–Friday, excluding holidays)

  • Orders placed after 5:00 PM (local time) will begin processing the next business day.

  • During peak seasons or promotions, processing times may be slightly extended.

You will receive a shipping confirmation email with tracking information once your order has shipped.

🇺🇸 Shipping Within the United States

We currently ship within the United States only.

Shipping Details

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–10 business days Free

Delivery times are estimates and begin after your order has shipped.

We do not currently offer expedited shipping options.

💵 Shipping Costs

  • Free standard shipping on all U.S. orders

  • No hidden fees

  • Taxes (if applicable) are calculated at checkout

📍 Shipping Address & P.O. Boxes

  • Please ensure your shipping address is correct at checkout.

  • We ship to residential addresses and P.O. Boxes.

  • We are not responsible for orders delivered to incorrectly entered addresses.

🔄 Order Changes, Cancellations & Issues

Order Changes & Cancellations

  • Orders may be modified or canceled within 12 hours of placing the order.

  • After this window, your order may already be in processing and cannot be changed.

Lost or Damaged Packages

If your order arrives damaged or does not arrive:

  • Contact us within 7 days of delivery (or expected delivery date).

  • Include your order number and photos (if damaged).

  • We will work with our shipping partners to resolve the issue as quickly as possible.

⏳ Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Carrier issues

  • Weather conditions

  • High shipping volume

  • Supply chain disruptions

We appreciate your patience and understanding.

📬 Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package in real time

If you have not received tracking within 5 business days, please contact us at:

Email: hautelooksclothing@gmail.com
Response Time: 1–2 business days

Questions?

If you have any questions about shipping, please contact us before placing your order — we’re happy to help.