Refund policy
30-Day Return Policy
Last updated: September 16, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All products are eligible for return, including sale and clearance items. We do not exclude any products from returns. The return window and item-condition requirements below apply.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at hautelooksclothing@gmail.com. If your return is accepted, we will provide you with the appropriate return instructions and return address. Items sent back without first requesting a return may not be accepted.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or you receive the wrong item. We'll review the issue and work with you on an appropriate resolution.
Exchanges
The fastest way to get a different item, size, or color is to request a return for the item you received and, once the return is accepted, place a separate order for the replacement item.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges, if any, are non-refundable.
Refunds
We inspect returned items and notify you of the refund decision within 1–2 business days after receiving your return. If your return meets the requirements above, we issue the refund to your original payment method within that same 1–2-business-day period after receiving the returned item.
When the refund reaches your account
Issuing a refund and receiving the funds are separate steps. After we issue your refund, your bank or payment provider controls when the money appears in your account.
- Shopify Payments: Allow up to 10 additional business days for the refunded amount to reach your account, depending on your bank.
- PayPal: Timing depends on the original payment method. Refunds to a PayPal balance are generally credited the same day. Bank-account and debit-card refunds usually take up to 5 business days, but some can take up to 30 days. Credit-card refunds can take 1–2 billing cycles to appear on your statement. See PayPal’s refund timelines.
- Other payment providers: Processing times follow the applicable provider’s refund timelines.
These payment-provider timelines are separate from our commitment to inspect eligible returns and issue refunds within 1–2 business days after receiving the returned item. Business days are Monday–Friday, excluding holidays. If a refund has not arrived within the applicable provider’s timeframe, contact us so we can help trace it.
If you have not received a refund confirmation within 2 business days after we receive your return, or you need help checking a refund, please contact us at hautelooksclothing@gmail.com.